Common questions
The archive of all Aardvarkian knowledge.
Categories
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Membership
🚚
Shipping
📚
Books
🎁
Gifting
⚙️
General
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Contact
Membership
How much does membership cost, my wallet is asking?
In the UK, membership is £13.99/month (accounts for 1 hardback with FREE shipping) and £8.99 for each extra book
How do I join Aardvark?
You can sign up for membership by downloading our mobile app or by using our website. Place your first order to kickstart your membership!
When is membership charged?
Active members are charged on the evening of the last day of the month and credits are distributed shortly after. New books drop the following morning.
How do credits work?
One credit functions as one book. If you have additional credits, you can use them to add books to your box.
What happens if I forget to order a book?
We’ve got your back! If you forget to choose or don’t like any of the selections *sad face* your credit can be used the following month as credits never expire. Please note that to opt out of the monthly fee you must skip.
How do I skip a month?
Every month, active members can choose to skip by clicking “Skip this month” under the Profile tab on our app. The deadline for choosing to skip is the 15th of the month. You can skip as many months in a row as you’d like.
When you skip a month, you don’t get billed on the next billing cycle. For example, If you skip October, you won’t be billed for November, but will be able to use your existing credit towards a November book.
To be eligible to skip you must fit all 3 criteria:
1. Be an active member for at least 1 billing cycle.
2. Not have ordered a box for that month.
3. Click “Skip this month” in-app before the 15th of the month.
Can I unskip a month?
Feeling regret? No worries, please contact support at help@aardvarkbookclub.co.uk and we can unskip you!
How do I update my payment method?
You can update your payment method by going to Membership & Billing under your Profile and following the prompts.
Can I have more than one Aardvark account?
Absolutely! You are welcome to create as many Aardvark accounts as you would like. Please note that each account is limited to ordering 3 books per month.
How do I cancel my subscription?
We’ll be sad to see you go, but absence makes the heart grow fonder. We wouldn’t dream of you having to call us. You can cancel your membership directly on the app.
Shipping
What countries does Aardvark ship to?
We ship across the United Kingdom [England, Scotland, Wales, and Northern Ireland]! Please contact support at help@aardvarkbookclub.com if you're having trouble entering your address.
How can I check on the shipping status of my order?
You will receive a tracking # via email as soon as your order has shipped. We aim to ship orders within a few business days of being received.
How can I confirm my order was received?
If the book(s) in your most recent order appears on the “My Shelf” tab in-app then your order has been received!
The app is not letting me enter my address - help!
Please contact support at help@aardvarkbookclub.co.uk so we can set up your account.
How long does shipping take?
We aim to ship out orders within 1-2 business days of being received. Unless otherwise stated, all of your books will be shipped in the same box.
How do I update my shipping address?
You can update your shipping address by going to Membership & Billing under your Profile and following the prompts.
My order arrived damaged or incorrect, what do I do?
Please contact support at help@aardvarkbookclub.co.uk with photos of any damaged books (if applicable).
Do I have to pay for shipping?
Shipping is F-R-E-E!
Books
When are new books dropped?
We drop 5-7 new books on the first of the month at 8am ET. Yes, even January 1st! We drop the 1st rain or shine, holiday or not!
Do I get to pick my books?
Yes! Every month members can select 1 book using their credit and purchase up to 2 extra books at a discount. The first book must be from the newest month’s picks but the extra books can be from any month.
What types of books do you carry?
We carry a range of genres from horror to literary fiction to romance to thriller and more! We love spotlighting debut voices and introducing our members to under-the-radar picks. We have a full-time editorial team dedicated to curating our selections.
Do you offer e-books or audiobooks?
We exclusively offer hardback Aardvark editions with a matte dust jacket and buttery soft hardcover underneath. Check under the dust jacket and you’ll notice a foiled hardback spine. Hardcover > ebooks any day. Our books won’t die on a trans-Atlantic flight!
Can I order a box without a book from the current month?
No, every order must include at least one book from the current month’s selections. Your add-ons (up to 2) can be from any month.
How do I remove a book from my box in-app?
You can remove a book from your box by following these steps:
1. Click the book that is on your box and view its page with the synopsis
2. Click the "View in box" button in the bottom
3. Click the top right corner of a book that you'd like to remove
Will out-of-stock books come back?
Very rarely, our team is focused on carrying upcoming picks for our members!
Do I get to keep my books?
Yes, they’re yours to read, donate, share, annotate or hoard! Loan them to friends at your own risk!
Will the books be the same as Aardvark North America?
The selections of Aardvark UK will be 100% independent of Aardvark North America. While there could be overlap, there is no guarantee of it.
Gifting
What does a gift subscription include?
Our boxes include 3 hardback new releases, a bookmark, and a postcard with a monthly challenge. Each month of a gift subscription includes 3 books. For example: 3 months = 9 books.
How do I give a subscription?
When you buy a gift subscription you are instantly emailed an e-gift card to print out or forward to the recipient.
How does the recipient redeem the gift subscription?
The e-gift card includes a confirmation # + instructions for redeeming the gift.
What happens to the recipient’s account when the gift ends?
The gift recipient can choose to sign up for a regular monthly membership if they’d like.
Can I gift to an existing Aardvark member?
Yes, you can give a gift subscription to an existing member and we’ll apply it to their account.
General
When did Aardvark Book Club launch?
We launched in Oct 2022 with our first-ever selections in North America! Aardvark UK launched Oct 2026!
Why the name “Aardvark?”
1. Aardvark is the first word of the English dictionary.
2. It’s a funny looking animal. Those ears! That snout!
3. Why the hell not!
Is there a referral program?
Active members can earn a free credit for every new member they successfully refer! To earn your credit, please send us an email as soon as your friend has ordered their first box (alternatively, they can email with yours ). Please note that we are unable to honour referees at the same mailing address.
What is the Monthly Member Challenge?
Every box comes with a postcard that includes a Monthly Member Challenge. Most challenges include an opportunity to share on socials for the chance to win a free credit.
How does Aardvark work?
Aardvark is a monthly book box subscription. Every month, we print 5-6 new releases as hardback editions exclusively for our members. Our picks can be popular or under-the-radar titles across a variety of genres (thriller, horror, romance, fantasy, literary fiction, etc.) Our members use our app to order 1-3 books a month that get shipped to their doorstep. Your membership automatically gets activated when you place your first order.
Contact
How can I get in contact?
Please email our support team at help@aardarkbookclub.co.uk and we’ll try to get back to you within 1-2 business days.
Made for readers by readers
